Refund policy

Return & Refund Policy

At Hudson Row, we want you to be satisfied with your purchase.

14-Day Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item should be in substantially the same condition in which you received it, with original packaging and accessories where reasonably possible.

To request a return, use the return option available through your customer account or contact us through our store.

Change-of-Mind Returns

For eligible change-of-mind returns, customers may be responsible for the cost of returning the item unless we agree otherwise.

Please do not send products back without first requesting a return and receiving return instructions.

Damaged, Defective or Incorrect Items

Please contact us as soon as possible if your item arrives damaged, defective, or different from what you ordered.

Where required by applicable consumer law, we will arrange an appropriate remedy such as replacement, repair, price reduction, or refund. Return shipping costs for defective or incorrectly supplied products will be handled by Hudson Row where required.

Refunds

Once your return is received and reviewed, we will notify you about your refund.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Any refund will be processed within the period required by applicable consumer law.

European Customers

Nothing in this policy limits any mandatory consumer rights available to customers in the European Union or other applicable jurisdictions, including statutory withdrawal and legal guarantee rights.

Exceptions

Certain products may not be eligible for change-of-mind returns where an exemption is permitted by law, including certain personalised, perishable, hygiene-sensitive, or opened sealed products.

This does not affect your rights if an item is faulty, damaged, or not as described.

Contact

For return or refund assistance, please contact us through the Hudson Row store contact page or your customer account.

Hudson Row

https://hudsonrow.myshopify.com/